|
What
Are People Complaining About?
The
following results are constructed from the latest 5000 complaints
submitted through howtocomplain.com and will be updated regularly
on a rolling basis.
Which
Sectors are being complained about?
Which subsectors are the most complained about?
What are the most common reasons people complain?
What are the most common suggested resolutions?
Which Sectors are
being complained about?
| Sector |
%
of total complaints
|
|
|
| Retail
& Shopping |
23.9%
|
| Transport
& Travel |
16.6%
|
| Telecoms
& Internet |
16.2%
|
| Money
& Professional |
10.5%
|
| Manufacturers
& Products |
9.9%
|
| Leisure
& Media |
9.7%
|
| Home
& Household |
8.6%
|
| Government |
3.8%
|
| Health |
0.7%
|
Which subsectors are
the most complained about?
| Subsector |
%
of total complaints
|
|
|
| Mobile
Phones & Services |
6.7%
|
| Banks
& Building Societies |
5.3%
|
| Internet
Service Providers |
4.6%
|
| Railways
& Tubes |
4.3%
|
| Computer
Hard & Software |
4.1%
|
| Consumer
Electronics |
4.1%
|
| Supermarkets
and Convenience |
3.6%
|
| Airlines |
3.3%
|
| Travel
Agents & Tour Operators |
3.4%
|
| Furniture,
Fixtures & Fittings |
3.2%
|
What are the most
common reasons people complain?
| Complaint
Reason |
%
of total complaints
|
|
|
| Service
Provided |
23%
|
| Customer
Service |
22%
|
| Product
Provided |
17%
|
| Advertising
or Marketing |
13%
|
| Price/Billing |
9%
|
| Delivery
or Collection |
6%
|
| Selling
Technique |
4%
|
| Other |
6%
|
What are the most
common suggested resolutions?
| Suggested
Resolution |
%
of total complaints
|
|
|
| Financial
Compensation |
44%
|
| Resupply
Product or Service |
20%
|
| Credit
for Future |
11%
|
| Improve
Product or Service |
10%
|
| Improve
Business Practice |
6%
|
| Apology |
8%
|
We will be
bringing you much more information of this nature. It is our aim
to help organisations improve customer satisfaction by highlighting
strengths and weaknesses in their delivery of customer service.
If you would like to know more about our research and analysis please
contact us.
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