How to Complain

complain to:
(enter organisation name here)

Add your email address to receive news and updates about howtocomplain.com

The content of this website
is valid in the UK only

Regulatory Bodies

Below is a list of regulatory bodies and complaint handling organisations listed on this website. You can find information about these organisations and/or escalate a complaint to them by clicking the organisation name highlighted in orange. This will take you to an 'information page' with details of what to do next.

If you would like to send a complaint to a regulatory body please ensure that:

• You read the information on the 'information page' presented to you after you click a link below

• You exhausted the previous steps suggested on the 'information page'

• If you wish to escalate a complaint already sent through this site you do so from your mailbox

A-Z of Regulatory Bodies listed on this website

ACCA	- Association of Chartered Certified Accountants
ABI	-Association of British Insurers
ABTA	- Association of British Travel Agents
AEO	-Association of Exhibition Organisers
AITO	- Association of Independent Travel Agents
ASA	- The Advertising Standards Authority - All Advertising
ATOL	-The CAA Consumer Protection Group
BFA	-The British Franchise Association
BIBA	British Insurance Brokers Association
BVRLA	-British Vehicle Rental & Leasing Association
CAA	- Civil Aviation Authority-CAA
CC	-Charity Commission
CCBC	- Complaints Commission for the Bar Council
CFRE	- Commission for Racial Equality
CICA	- Criminal Injuries Compensation Authority
CISAS	Communications & Internet Services Adjudication Scheme
CISAS	- Fixed Line Telecommunications
CISAS	- Internet Service Providers
CISAS	- Mobile Phones and Services
CORGI	- The Council for Registered Gas Installers
CSA	- Child Support Agency
Direct Marketing Association	- Regulator for Junk Mail & Mail Order Trade
Direct Marketing Authority	- Regulator for the Direct Marketing Association
DRC	- Disability Rights Commission
ESO	-Energy Supply Ombudsman
EOC	- Equality Opportunity Commission
ETS	- Employment Tribunals Service
FAB	-Federation of Awarding Bodies
Financial Ombudsman	- Financial Ombudsman (Banks and Building Societies)
Financial Ombudsman	- Financial Ombudsman (Mortgages)
Financial Ombudsman	- Financial Ombudsman (Non-life Insurance - incl holidays)
Financial Ombudsman	- Financial Ombudsman (Other Financial Services)
Financial Ombudsman	- Financial Ombudsman (Pensions & Life Insurance)
Financial Ombudsman	- Financial Ombudsman (Savings & Investments)
Food Standards Agency	- Food Standards Agency
FSA	- Financial Services Authority
GBGB	- The Gaming Board for Great Britain
GMC	- General Medical Council
GOC	- General Optical Council
Health and Safety Executive	- Regulators of heath and safety at work
Highways Agency	- Responsible for the 'Strategic Road Network'
HPC	- Health Professions Council
HSO (England)	- Health Service Ombudsman
HSO (Scotland)	- Health Service Ombudsman
HSO (Wales)	- Health Service Ombudsman
ISO	-Insolvency Practitioners Association
ICAEW	-Institute of Chartered Accountants-England & Wales
ICAI	- Institute of Chartered Accountants (Ireland)
ICSTIS	- Regulator for premium rate telephone services
IHO	- Independent Housing Ombudsman
Information Commissioner	- The new name for the Data Protection Commissioner
IOD	- Institute of Directors
IRAO	- Inland Revenue Adjudicators Office
IWF	- Internet Watch Foundation
Law Society	- Law Society for England and Wales
Law Society - Scotland	- Law Society for Scotland
LGO	- Local Government Ombudsman-England
LGO - Wales	- Local Government Ombudsman-Wales
LGO-NI	- Local Government Ombudsman-Northern Ireland
LSO	- Legal Services Ombudsman
MCCB	- Mortgage Code Compliance Board
NIO	- Northern Ireland Ombudsman
NIPO	-Northern Ireland Police Ombdusman
NMC	- Nursing Midwifery Council
OEA	- Ombudsman for Estate Agents
Ofcom	- The Regulator for Communication Industries
Ofcom (Radio)	- Office of Communications
Ofcom (TV, Cable, Satelite)	- Office of Communications
Ofsted	- Office for Standards in Education
OFT	- Office of Fair Trading offers advice on consumer issues
ORR	-Office of the Rail Regulator
Otelo	- Office of Telecommunications Ombudsman (Fixed line)
Otelo	- Office of Telecommunications Ombudsman (Mobile)
Parliamentary Ombudsman	- England
Parliamentary Ombudsman	- Wales
PCA	- Police Complaints Authority
PCC	- Press Complaints Commission
Pensions Ombudsman	- Pensions Ombudsman
PONI	- Police Ombudsman for Northern Ireland
Postcomm	- Postal Services Commission
PostWatch	- Postcomm consumer complaints division
PPO	- Prisons and Probation Ombudsman
QCA	-The Qualifications and Curriculum Authority
REC	- Recruitment and Employment Confederation- Nannies & Childminders
RICS	- Royal Institute of Chartered Surveyors
RIO	-Removal Industry Ombudsman
RPS	- Royal Pharmaceutical Society - Regulates standards
SLSO	- Scottish Legal Services Ombudsman
SPO	- Scottish Parliamentary Ombudsman
SPSO	-Scottish Public Services Ombudsman
Trade Associations	- There are many self-regulatory trade associations that may be worth contacting. This link is to a search facility.
Trading Standards	- Regional Offices run by councils that regulate local standards and offer consumer advisory services.
Trust UK	- Run code of conduct for selling online
Consumer Council for Water	- National consumer watchdog agency for the water industry in England and Wales
CCWater - Northwest
CCWater - Northumbria
CCWater - Southern
CCWater - Wales-Cymru
CCWater - Wessex
CCWater - Yorkshire
CCWater - Thames
CCWater - Eastern
CCWater - South West
CCWater - Midlands
VSIB	-Vehicle Systems Installation Board
Waterways Ombudsman	- Handles complaints regarding British Waterways

Please note that this list is not all-inclusive and we are constantly working to update it. If you can help or feel that we have missed an organisation please let us know by sending an email to us at: enquiries@howtocomplain.com.