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Mission Statements and Charters

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Ministry of Agriculture, Food and Fisheries The MAFF Aims and Objectives Statement
The Child Support Agency Charter This Charter sets down the CSA pledge to maintain a certain standard.
The Department of Social Security The DSS sets down its aims and objectives and the standard of service citizens should expect.
The Foreign and Commonwealth Office The FCO's mission statement is accessible here for your information.
The General Medical Council The GMC's "Good Medical Practices" represents the core of the professional values and conduct that they aim to promote. Here you can access the charter that guides the GMC's work.
The General Council of the Bar This document outlines the Code of Conduct for members of the bar that they must adhere to.
The Home Office The written aims of the Home Office are accessible here.
HM Customs and Excise Here you can view the Customs and Excise Service Commitment and Standards.
Office of Gas and Electricity Markets Ofgem's field of responsibilities are outlined here.
The Utilities Act 2000
The IR167 Charter for Inland Revenue Taxpayers This charter sets down the Inland Revenue's commitment to serve all taxpayers. Interested in your rights as a paying "customer"?
CA47 Charter for National Insurance Contributors This charter sets the standard the inland revenue promises to maintain. Think they haven't come up to scratch?
Office of Telecommunications Service Delivery Agreement This is Oftel's declaration of their commitment to the public. Here you can find out if they have lived up to there promise…
Rail Passengers Committee's Mission Statement Here's what the the Committee pledges to do for you.
The Patient's Charter and You - a charter for England The NHS charter informs you of your rights and the standards of service you should expect. It also outlines the new national standards.
Further Education Charter This charter offers information on your rights to and in Further Education.
Road User's Charter The Highways Agency's Charter outlines what road users can expect in terms of service.

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