Complaints Wizard

Services I Have Bought

The Supply of Goods and Services Act 1982 covers contracts for services, contracts including goods and services, plus contracts in which goods are supplied not sold. A complaint should be made, in the first instance, to the provider of the service in question. It is worth familiarising yourself with your rights when considering making any type of complaint. You can read about them in summary or in detail through our Know Your Rights section.

• If you know the name of the service provider
• If you don't know the name of the service provider
• Helpful links

If you know the name of the service provider, you can access information on complaints procedures by using the 'complain to' box at the top left of this page. You will be presented with the complaints procedure page for the relevant service, as well as links to a variety of sources that can offer extra advice or help if you need it. From this page you will be able to make a complaint online, provided we have the name of the service provider in our databases.

If you do not know the name of the service provider, you can try browsing the lists we have on this site to see if we might be able to trigger your memory. Click on the sector icon on the left of this page and then the subsector that best fits the description of the service in question. You can then browse through the list of companies displayed. If you are unable to remember the name of the service provider or are unable to contact them for any reason you can always take your complaint to your local Trading Standards Office or Citizens Advice Bureau. They will give you free advice and may take your complaint up for you.

To access general complaints procedures for a service you have bought simply click on the sector icon on the left of this page, select the relevant subsector and click on the nformation point.

Helpful links:

The Trading Standards Institute have published some very helpful advice leaflets on a wide range of issues related to buying services. These leaflets are available to read online here.

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