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Complaints Wizard Goods I Have Bought When you buy goods you enter into a contract with the retailer under The Sale of Goods Act. For this reason a complaint about goods you have bought should be directed to the retailer in question rather than to the manufacturer of the goods. The Sale of Goods Act sets down the rights of the consumer versus the retailer and along with other legislation ( including the Trade Descriptions Act) represents your statutory rights. It is worth familiarising yourself with your statutory rights when considering making any type of complaint. You can read about them in summary or in detail through our Know Your Rights section.
If you know the name of the retailer you can access information on complaints procedures by using the 'complain to' box at the top left of this page. You will be presented with the complaints procedure page for retailers, as well as links to a variety of sources that can offer extra advice or help if you need it. From this page you will be able to make a complaint online, provided we have the name of the retailer in our databases. If
you don't know the name of the
retailer you can try browsing the
lists we provide to see if we might be able to trigger your memory.
Click on the Retail and Shopping icon on the top left of
this page, choose the subsector that best fits the description of
the goods you have bought and then browse through the list of companies
that will be displayed. Failing that, receipts and credit card transactions
should solve the mystery. Recent changes to the law have made it
easier to complain about goods that someone else has bought for
you, but again you will need to ascertain from where the goods were
purchased. If you are unable to remember the name of the retailer or are unable to contact them for any reason, you can always take your complaint to your local Trading Standards Office or Citizens Advice Bureau. They will give you free advice and may take your complaint up for you. To access general
complaints procedures on goods you have bought simply click on the
Retail
and Shopping icon on the left of this page, select the relevant
subsector and click on the The Trading Standards Institute have published some very helpful advice leaflets on a wide range of issues related to buying goods. These leaflets are available to read online here. |
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nformation
point.
