Complaints Wizard

A Financial Issue

You can access many sources of advice and information on filing a complaint about or to a financial organisation via the Money and Professional Services section of this site. The industry is regulated by ombudsmen and complaints can be referred to them if you have been unable to resolve your complaint with the relevant organisation.

If you know the name of the organisation you wish to complain to, you can access information by using the 'complain to' box at the top left of this page. You will be presented with the complaints procedure page for financial organisations, as well as links to a variety of sources that can offer extra advice or help if you need it. From this page you will also be able to make a complaint online.

If you are not sure of the name of the organisation the Money and Professional Services section provides the opportunity to browse the complaints procedures relevant to organisations who provide these services, including the ombudsmen. You can gain access to complaints procedures pages by clicking on the nformation point next to the subsector (found within the Money and Professional Services section), that is most relevant to your complaint.

As with all issues, you can contact your local Trading Standards office and Citizen's Advice Bureau for advice and information if you are unsure about what action to take.

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