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Complaints procedures for
Department for Education and Skills
| General
Comment- |
If
your complaint is related to a school, further education college or university,
please view our education
complaint procedures. You can complain to the new Department of Education
and Skills about policy issues or about any maladministration within the
department itself. Complaints about policy should be directed to the Secretary
of State via your local MP, SMP or MLA.
If you want to air your views on policy why not use our Open
Forum facility to post a message or opinion for others to see and respond
to.
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| Step
1 - |
Local Resolution
1: You are advised to complain to the individual or department relevant
to your complaint directly.
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| Step
2 - |
Local Resolution
2: Your next step is to contact the head of department or the complaints
officer and refer your complaint to her/him.
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| Step
3 - |
Authorities:
If you are unsatisfied
with the Department's attempts to resolve your complaint internally then
you can ask your MP to refer your case to the Parliamentary Ombudsman
for complaints against departments and agencies involved in English matters.
For complaints against certain departments and agencies in Scotland, you
can ask your SMP to refer your case to the Scottish Parliamentary Commissioner
for Administration. For complaints against certain departments and agencies
in Wales, you can complain directly to the Welsh Administration Ombudsman.
For complaints against departments and agencies in Northern Ireland, you
can complain to the Northern Ireland Ombudsman via a MLA. Your local Citizens
Advice Bureau will give you free advice if you are unsure what to do.
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| Step
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Court: Failing
all else you can still go to court to resolve your dispute. Details of
small claims court and other procedures are given in the Legal Section
of this site. You can also contact the Community Legal Service (justask.org.uk)
that gives access to free advice. Otherwise your local Citizens' Advice
Bureau will give you advice and will sometimes organise free legal representation
for you.
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If you are at all unsure
about any of these steps or would like further information please use the list
of Information links given below. If you click on the  icon the relevant site will open a new window.
Links to Information
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The Citizens Advice
Bureau site which gives a lot of information related to education for the
whole of the UK. |
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The Department for
Education and Skills website. |
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Northern Ireland Ombudsman |
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The Parliamentary
Ombudsman |
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UKonline - the open
government web site |
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