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The
howtocomplain.com complaint mechanism
When
constructing a branded page you are able to use the complaint channel
that suits you best. This might be a straighforward link to an email
address, a form or even a page on your website.
You
also have the option of using the howtocomplain.com complaint mechanism.
There are many advantages to using this:
- The user
must register ensuring that full contact details are given.
- The user
completes a simple complaint form that ensures all the relevant
information is provided for you to be able to deal with that complaint
most effectively.
- The complaint
can be sent to you using whichever suits you best. This may be
a simple email or a data file that fits with your systems. Complaints
can also be sent in batches.
- The complaint
is automatically followed up to ensure you have the best chance
of retaining a customer.
- Using this
mechanism allows howtocomplain.com to provide you with useful
benchmarking and other feedback and information.
This mechanism
is very user friendly and works as follows:
- The user
is guided to the right step by the information provided on the
branded page and clicks the relevant complaint channel link.
- The user
fills in a very short registration form with complete contact
information.
- The user
is then presented with a complaint form that can be designed specifically
for you, ensuring all the information you need is given.
- They can
review, amend and store their complaint.
- They are
sent reminders after a period to ensure that you have the best
chance of keeping that customer satisfied.
To test this
mechanism try sending a dummy complaint to us using this
link.
If you have
any queries or need any further information please do not hesitate
to contact us.
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