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This is an example of how
your branded page could be constructed:
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Regulatory Body
or Trade Association - Complaints procedures
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Director
"Our
members have signed up to our code of conduct. This
helps give confidence to customers. However we all make
mistakes from time to time and if you are disatisfied
with the service given to you, we would encourage you
to raise your concerns and give our members a chance
to put thngs right. "
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We
want you to be satisfied with your experience of dealing with
our members. For that reason we have created this single resource
to help you resolve any complaint you may have with a member
of our association.
We
have devised the following 3 step complaint procedure to help
make sure your complaint is dealt with quickly and effectively.
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| Step
1 - |
In the
first instance please contact directly the company with whom
you have been dealing. Most complaints can be resolved very
early on if the problem is raised promptly. Please select
the relevant company from the list below to contact the provider
of the goods or service directly:
Member
A
Member B
Member C
Member D etc
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2 - |
If
you have been unable to resolve your complaint with the company
please let us know. We will:
- Acknowledge
receipt of your complaint within 24 hours
- Contact you regarding your complaint within 10 working days
To send
a complaint online to our Consumer Care Team click
here
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| Step
3 - |
If
you have been unable to resolve your complaint you can refer
it to the ombudsman. The ombudsman is an independent body
that will consider unresolved complaints.
To refer your complaint to the ombudsman please click
here
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How
we are
doing - |
Of
the complaints we have received in April:
98% have been resolved satisfactorily
100%
were responded to within our timeframe targets.
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Please
note that this page is for illustrative purposes. The content of your
branded page need not correspond to this exact format. We would be delighted
to discuss any particular requirements or suggestions you may have. To
contact us please email marketing@howtocomplain.com.
To
see an example of this page without the notes please click
here.
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