www.howtocomplain.com

SO DO call centres sort you out or wind you up? That's the question running on howtocomplain.com at the moment. The vote, reassuringly, is overwhelmingly for the latter.

The howtocomplain website is devoted to allowing you to air your grievances, and it contains plenty of common sense. Its main purpose is to direct your grievance. From its list, you find the company that you feel has treated you badly and read a page on how to complain. The site will explain the processes in particular industries, give guidance on whether you have a legitimate complaint and allow you to submit your complaint through an online form.

So don't spend hours on the phone to a distant call centre, visit www.howtocomplainl.com.