How to Complain

Britons used to be at the mercy of unreliable plumbers and repairmen that didn't show up. But now, says Helen Kirwan-Taylor, we're fighting back.

....But things are changing. Banker Stuart McCandlish couldn't get his appliance fixed, so he founded howtocomplain.com, a website that allows customers to vent their rage productively. The site teaches people how to complain and provides routes to more than 2,000 companies....