Website helped to solve Tesco trouble

PM writes: I am writing to tell you that my problems with Tesco’s credit card, about which I wrote to you earlier, have been resolved. I complained through the website howtocomplain.com.

It is always good to hear when complaints are properly handled without the intervention of this column. The Howtocomplain website provides useful information and allows complaints to be submitted online in many instances, although it does not cover all financial firms.

The Financial Ombudsman Service’s website, financial-ombudsman.org.uk, is another useful source, and includes a guide to making complaints. You can get a hard copy by calling its consumer helpline on 0845 080 1800.

Meanwhile, people with endowment mortgages who are not sure whether they have a valid complaint, nor how to go about making one, should take a look at the Consumers’ Association’s site at endowmentaction.co.uk.