by Sally Kinnes
The Doors, The Sunday Time Newspaper 27th July 2003

www.howtocomplain.com ***

Anxious to be the consumers friend, this site strives to help with the frequently messy complaints process (What went wrong? What redress do you want?) and hosts two community message boards. It will help forward fuming emails to the right person and follow up the problem to see how the company responded. However, it cannot do what Digusted of Tunbridge Wells would really like, and liaise throughout - hence the lack of a phone number (always a bad sign in my book). Good as far as it goes, but the site needs a navigation overhaul to sort out some inadequate signposting.