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howtocomplain.com
“your right to be heard”

Press Release

(Tuesday, 27^th March 2001)

A New Voice for Consumers

howtocomplain.com, a unique website making it easy for people to complain about any issue, is being launched today. The site is designed to empower and educate consumers and to help them make themselves heard.

howtocomplain.com is a free and independent service that will enable people to:

· Find out how to complain about any issue, from the Health Service to holidays, from rogue traders to the railways and from financial services to the foot and mouth crisis.

· Educate themselves about their rights and where to get advice and help.

· Easily and effectively make, escalate and resolve complaints online.

· Air publicly their views on any issue: government, political, consumer etc.

More than half of us never complain, either because we don’t know how to go about it or we don’t want the aggravation. howtocomplain.com helps remove these barriers by:

Bringing together into a one-stop source all the information people need to complain effectively.

Providing the mechanisms to complain online to any kind of organisation.

howtocomplain.com will make complaining a more positive experience for everyone; people, companies and public sector organisations.

Baroness Wilcox, President of the National Federation of Consumer Groups and of the Trading Standards Institute said, “As a consumerist I am very pleased to see a site that gives consumers a voice. It is important for consumers to stand up for themselves and if howtocomplain.com can help people do that, it is very welcome”.

howtocomplain.com MD, Stuart McCandlish, added “Smart companies value complaints as an essential source of feedback. We want to encourage people to speak up and have their say. This is good for consumers and good for business.

As well as providing efficient online access to government and companies, howtocomplain.com also provides an Open Forum for people to publicly air and discuss their views on any subject, from government handling of the foot and mouth crisis to the weather.

howtocomplain.com is funded by angel investors and is headed by non-executive chairman, John Bridgeman. John has recently completed a five-year term as Director General of Fair Trading. He brings with him in-depth experience of consumer affairs at the highest level.

Notes to editors:

howtocomplain.com is the registered trading name of howtocomplain.com/co.uk Ltd.

Baroness Wilcox is:

Chairman, All Party Parliamentary Group for Consumer Affairs & Trading Standards.
President, Trading Standards Institute (TSI).
President, National Federation of Consumer Groups.

Enquiries:

Stuart McCandlish (Managing Director) – Tel: (020) 7350 2150 or 7350 2078 stuart@howtocomplain.com

Website available at www.howtocomplain.com.

Background information about howtocomplain.com has been given with this release. It can also be accessed at www.howtocomplain.com/about/background.shtml.

Photographs of Baroness Wilcox are available. Please call Estelle Kane (020) 7884 0806.
(A small jpg is available at www.howtocomplain.com/about/press.shtml).

howtocomplain.com – “you’re right to be heard!”